Japan Airlines
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Japan Airlines Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Japan Airlines has 2.1 star rating based on 11 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Japan Airlines to a friend or colleague.
- Rating Distribution
Pros: Helpful staff, Nice airplanes, Polite.
Cons: Allow latam to sell tickets, Inaccurate and poor customer service not to mention rude service, Jal has no 24 hours a day 7 days a week reservation phone.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Japan Airlines has 2.1 star rating based on 11 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Japan Airlines to a friend or colleague.
- Rating Distribution
Pros: Helpful staff, Nice airplanes, Polite.
Cons: Allow latam to sell tickets, Inaccurate and poor customer service not to mention rude service, Jal has no 24 hours a day 7 days a week reservation phone.Recent recommendations regarding this business are as follows: "Avoid tickets that are co-managed.", "Ensure information given by a customer, service rep is accurate and not leave. People stranded in other countries.", "Don't buy codeshare flights with Latam if they are operated with Japan Airlines", "Try calling JAL at 6AM Pacific Time.", "Extremely difficult to work with".
Most users ask Japan Airlines for the refund as a solution to their issues.
Review authors value the most Level of Comfort and Cleanliness. Consumers are not pleased with Discounts and Special Offers and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Japan Airlines Reviews
"Positive experience with Agent"
Good morning, I would like to leave a positive review for an agent in the Dublin Ireland branch of JAL (Monika) Thank you for your fantastic support to us on...
"I purchased a ticket from NY to Tokyo through American Airline and managed by Japan airlines. Each airline refers me to the other and is not able to resolve issues. Neither airline believes they can"
provide seat assignments. The flight is in less than 24 hours and still no seats.now this site is requiring me to write at least 100 symbols which is another...
San José, Provincia De San Jose
Booking questions
Resolved: Positive experience with Agent
- Staff
Preferred solution: Leave positive feedback for Agent
Rochester, New York
I purchased a ticket from NY to Tokyo through American Airline and managed by Japan airlines. Each airline refers me to the other and is not able to resolve issues. Neither airline believes they can
User's recommendation: Avoid tickets that are co-managed.
Suita, Osaka
Check in and get seats assigned for
Seattle, Washington
Seat assignments
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ho Chi Minh City, Ho Chi Minh City
I was stranded in Vietnam, because of wrong information, and Japan airlines, not supporting healthcare workers
Due to my role is a Healthcare worker I was not able to use the departure portion of my flight to Vietnam so I had to buy another one-way ticket. I talk to the customer service rep at Japan Airlines and she told me I can use the return portion of my ticket.
So when it was time for me to leave Vietnam, I was told I couldnt use the return portion because I didnt use the departure portion. Even though I was told by a customer service rep that I could. I was then stranded and had to scramble to buy another ticket .
I was supposed to be back working taking care of sick people and my children were waiting for me and everything had to be cancelled not to mention customer service from the Japan Airlines managers at the airport was horrible. I was treated badly they were condescending and not helpful whatsoever , I was disgusted by the way I was treated .
- Nice airplanes
- Inaccurate and poor customer service not to mention rude service
Preferred solution: Full refund
User's recommendation: Ensure information given by a customer, service rep is accurate and not leave. People stranded in other countries.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Seat assignment
- Polite
- Allow latam to sell tickets
Preferred solution: FOR them to tell LATAM to help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lima, Lima
Unable to Reserve seat assignment
User's recommendation: Don't buy codeshare flights with Latam if they are operated with Japan Airlines
Portland, Oregon
I regret choosing JAL
User's recommendation: Extremely difficult to work with
Purchase Upgrading Class Ticket
- Jal has no 24 hours a day 7 days a week reservation phone
Preferred solution: I just want to ask if I can pay additional money to upgrade my wife from coach to business class on the type of ticket she has. I have a business class ticket from Nagoya to San Francisco.
User's recommendation: Try calling JAL at 6AM Pacific Time.
Osaka, Osaka
I would like to ask if a minor with 2nddose vaccine need a rtpcr accompanied by their parents with 3doses of vaccine.. their flight is from manila to philippines
Layover questions
To whom to concern,
I paid my ticket over 4 months ago with layover I chose, but recently I knew that my layover the last flight from Chicago to St. Louis was changed too long, almost 10 hours.
I asked your company and my agent ticket, no one helped me with reason you (JAL and this agent) can not do because of your each other.
This layover is too long with my age (I am almost 59 years old) and I will go alone.
Could you please rearrange another trip on the way to come back to America even I import another state with the layover from 2-4 hours as I chose. Thank you.
My number is 314 914 ****
P/S: I don't know how to rate JAL company but to connect to you,, I have to rate 3 stars to have a chance to have another trip on the way come back. I'm so sorry I can not rate 4 or 5 stars because I have not yet flown with JAL and my problem didn't solve.
Preferred solution: Please give me schedule of my round trip as I chose the first time.
User's recommendation: Please pay attention when changed time flies of customers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unable to Reserve seat assignment
- Helpful staff
- Partners airlines not good when dealing with code share flights
Preferred solution: for them to ask LATAM to get their act straight.
User's recommendation: JAL was unable to solve the problem. It seems it was since LATAM did the reservation. JAL was very friendly and willing to help out. What I found is that there is no real direct link for check-in when you have a LATAM code share fight with JAL. It took forever for LATAM to figure out the reservation code in order for me to proceed with JAL. What have Learned: AVIOD PURCHASING A TICKET with JAL through LATAM's web.
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This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
East Elmhurst, New York
Leaving baggage
User's recommendation: More clear information for passenger
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Non-existent customer service
Preferred solution: Let the company propose a solution
User's recommendation: screw JAL. fly with other reputable airlines.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pompano Beach, Florida
My flight was canceled
Preferred solution: Another flight
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Were you able to contact them already? Exact same situation as with you.
I am calling them now and I have been on hold for almost two hours. :(